Telecommunications carriers have some powers to access and inspect land and property, to install certain types of telecommunications facilities and to maintain facilities with immunity from State and Territory laws. However carriers have certain obligations to land owners and occupiers, and individuals have some rights to object to carrier activities. You can read more information about this here
The approval of new telecommunications facilities is governed by local and state planning laws, the Victorian Planning Provisions and Planning and Environment Act 1987 (Vic) along with relevant local council planning schemes. Low-impact facilities are exempt from local and state planning laws by the Telecommunications Act 1997. These include small antennae and radio-communications dishes erected on existing towers or buildings designed to be visually unobtrusive.
The Telecommunications Act 1997, the Telecommunications Code of Practice 1997 and the Code of Practice for Telecommunications Facilities in Victoria also cover carries. You can view these documents here
If a carrier fails to meet the requirements of the Act or Code of Practice complainants may raise their issues with the Australian Communications and Media Authority(ACMA).
Under decision guidelines s65 of the Victorian Planning Provisions the responsible authority for granting approval must consider a number of factors:
In granting an approval these considerations will be weighed against other policy provisions of the planning scheme as well as general community benefit to be derived from the development of a telecommunications network.
The meaning of visual impact was discussed in the context of an application for a permit to build a phone tower in a green wedge zone in Telstra Corporation Ltd v Yarra Ranges SC [2009] VCAT 2441 (16 November 2009).
No one factor is more important than any other.
A complaint can be made to the ACMA on the grounds that a carrier has not met its obligations under the Code. It is necessary to contact the carrier in writing first as a written response from the carrier must be provided to ACMA in making a complaint on this ground. ACMA may investigate non-compliance with the Code and issue a direction to the carrier. Failure to comply with a direction can result in a fine.